General Terms and Conditions
of Czech Figure Skating s.r.o., Company Reg. No. (IČO): 04334434, registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 246058, with its registered office at Lihovarská 1060/12, Libeň, 190 00 Prague 9 (hereinafter referred to as the "Seller").
1. Introductory Provisions
1.1. These General Terms and Conditions (hereinafter referred to as the "GTC") govern the rights and obligations of the contracting parties, i.e. the Seller and any other natural or legal person who, as a customer of the Seller (hereinafter referred to as the "Customer"), purchased goods (i.e., mainly souvenirs and clothing – hereinafter referred to as the "Goods") from the Seller's range of products available in the online store operated by the Seller on the website https://eshop.prague2026.org/ (hereinafter referred to as the "E-shop").
1.2. All legal relationships not governed by these GTC shall be governed by the relevant provisions of generally binding legal regulations, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter referred to as the "Civil Code"), and Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter referred to as the "Consumer Protection Act"), if the Customer is a consumer within the meaning of Section 419 of the Civil Code (hereinafter referred to as the "Consumer"). Where the term "Customer" is used independently in the GTC, it shall also be understood to include a Customer who is a Consumer (hereinafter referred to as the "Customer/Consumer").
1.3. These GTC form an integral part of every purchase contract concluded by the Seller for the sale of Goods to the Customer and the Customer to purchase these Goods (hereinafter referred to as the "Contract"). By placing an order for Goods (hereinafter also referred to as the "Order"), the Customer hereby confirms that they have familiarised themselves with the GTC sufficiently in advance of concluding the Contract, they agree and express their willingness to be bound by these GTC in their entirety as published on the E-shop website at the time of placing the Order.
2. Offer of Goods
2.1. The Seller offers for sale the Goods displayed in the E-shop, with each item including information about the price at which the Customer can order it (hereinafter referred to as the "Price").
2.2. The Price of the Goods offered in the E-shop is contractual and always includes value-added tax at the rate specified by applicable law. The Seller hereby notifies the Customer, and the Customer acknowledges and agrees, that the Price does not include any costs associated with packaging and delivery of the Goods, which shall be charged to the Customer in addition to the agreed Price, depending on the method of delivery (hereinafter referred to as the "Costs"). Information on the packaging and delivery Costs is available on the E-shop website.
2.3. The offer of Goods, their Price and Costs remain valid for as long as they are displayed on the E-shop website. The Seller reserves the right to change the offer of Goods, their Price, or Costs at any time.
3. Ordering Goods
3.1. The Customer acknowledges that the offer of Goods published on the E-shop website does not constitute a proposal to conclude a Contract, but merely an invitation to make such a proposal.
3.2. A proposal to conclude a Contract is represented by an Order placed by the Customer in the manner specified in these GTC.
3.3. The Customer places an Order via the E-shop, and before sending the Order, the Customer can check and correct any errors when placing the Order. The Customer places an Order by completing and sending the relevant online order form.
3.4. The Customer acknowledges and agrees that each Order placed constitutes a binding proposal to conclude a Contract.
4. Contract
4.1. By concluding the Contract, the Seller sells the Goods to the Customer for the agreed Price and the Customer purchases them for that Price. At the same time, the Seller undertakes to hand over the Goods to the Customer and enable them to acquire ownership of the Goods. The Customer undertakes to take delivery of the Goods and pay the Seller the agreed Price.
4.2. The Contract between the Seller and the Customer is concluded once the Customer pays the Seller for the Goods in the amount of the agreed Price and Costs. The Customer shall pay the Price either by bank transfer immediately after sending the Order or online via a payment gateway. Payment of the Price shall be confirmed to the Customer by email in the form of a payment confirmation, including a tax document (invoice).
5. Payment Terms
5.1 The purchase price of the Goods is contractual and follows the prices listed for each item in the E-shop. Unless stated otherwise, all prices of the Goods include VAT. The purchase price must always be paid before the Goods are dispatched.
5.2 Payment for the Goods can be made exclusively by credit/debit card via the payment gateway available on the E-shop’s website.
5.3 The tax document – invoice for the payment of the purchase price of the Goods – is sent electronically to the Customer’s email address or may be provided together with the Goods. The Customer agrees to receive the tax document – invoice in electronic form.
5.4 The Goods will be dispatched only after the purchase price and the shipping costs have been paid. The shipping cost, packaging fee, and cash-on-delivery fee are not included in the purchase price of the Goods and are paid separately according to the price list provided in the E-shop.
6. Delivery of Goods
6.1. The Customer is obliged to accept the ordered Goods. Goods purchased through the E-shop will be delivered to the address provided by the Customer in the Czech Republic, Slovakia, or other countries worldwide (as specified in the E-shop) via Direct Parcel Distribution CZ s.r.o. (abbreviated as DPD), Company Reg. No. (IČO): 61329266.
6.2. The delivery time for the Goods depends on the availability information stated in the E-shop.
6.3. If the purchased Goods cannot be delivered within the specified delivery period, the Seller shall immediately notify the Customer and provide information about a new delivery date or offer alternative (comparable) Goods. In such a case, the Customer is entitled to refuse the alternative delivery date or the offer of alternative Goods and withdraw from the Contract.
6.4. If the Goods need to be redelivered due to reasons attributable to the Customer, the Customer undertakes to pay all costs associated with the repeated delivery.
6.5. Upon receipt of the Goods from the carrier, the Customer is obliged to check the condition of the shipment (in particular the integrity of the packaging and the number of items) and to notify the carrier immediately of any defects.
7. Withdrawal from the Contract
7.1. In addition to the reasons specified by law, the Seller is entitled to withdraw from the Contract if:
a)The Customer fails to take delivery of the ordered Goods,
b)The Seller cannot deliver the ordered Goods to the Customer under the agreed terms and conditions or within a reasonable substitute period due to objective reasons beyond their control or due to force majeure.
7.2. If a Customer who is not a Consumer withdraws from the Contract, they are obliged to return the Goods to the Seller at their own expense, undamaged, unused, complete, unworn, if possible, in the original packaging and with all identification labels, unwashed and of the same size, no later than 14 days from the date of withdrawal from the Contract. A Customer who is not a Consumer acknowledges and agrees that if they return the Goods to the Seller incomplete or demonstrably used or damaged, the Seller is entitled to monetary compensation for the reduction in the value of the Goods, up to the amount of the Price of the Goods – the Seller is entitled to unilaterally offset this entitlement against the Customer's claim for a refund of the Price.
8. Withdrawal from the Contract by the Customer/Consumer
8.1. The Customer/Consumer has the right to withdraw from the Contract without giving any reason within 14 days of taking delivery of the purchased Goods or the last delivery of Goods, if the Contract involves multiple types of Goods or multiple parts of Goods. The withdrawal period specified in the previous sentence shall be deemed to have been observed if the Customer/Consumer sends a notice to the Seller within this period, indicating their intention to withdraw from the Contract.
8.2. The Customer/Consumer may withdraw from the Contract by sending a written notice to the Seller's address: Ellipse CZ s.r.o., Horní Jasenka 162, 755 01 Vsetín, or by e-mail to: eshop@prague2026.org. To withdraw from the Contract, the Customer/Consumer may use the form attached to these GTC.
8.3. Should the Customer/Consumer withdraw from the Contract, they are obliged to return the purchased Goods to the Seller's address Ellipse CZ s.r.o., Horní Jasenka 162, 755 01 Vsetín without undue delay, and no later than 14 days after giving notice of withdrawal.
8.4. If the Customer/Consumer withdraws from the Contract, the Seller shall refund the paid Price within 14 days of withdrawal at the latest. However, the Seller is not obliged to return the Price before the Goods are handed over to them, or to provide proof that the Goods have been sent. Together with the Price, the Seller shall also return the paid Costs to the Customer/Consumer.
8.5. The Customer/Consumer shall only be liable for any decrease in the value of the Goods caused by handling the Goods in a way other than necessary to familiarize themselves with the nature and characteristics of the Goods, including their functionality. The Customer/Consumer agrees that if they return Goods to the Seller with a diminished value due to handling beyond what is necessary for familiarization, the Seller is entitled to financial compensation for the loss in value.
8.6. If the Contract is terminated, the Customer/Consumer shall bear the costs associated with returning the Goods.
9. Customer's Rights Arising from Defective Performance
9.1. If the performance is defective, the Customer has rights arising from defective performance. The Customer's rights arising from defective performance are governed by the relevant provisions of the Civil Code and, in the case of the Customer/Consumer, also by the Consumer Protection Act.
9.2. The Seller is liable to the Customer for the Goods being free of defects upon delivery, i.e., at the time the Customer took delivery of the Goods, in particular:
a)The Goods have the characteristics agreed by the parties in the Contract, or the characteristics described by the Seller or expected by the Customer given the nature of the Goods, and based on the Seller's advertising,
b)The Goods are fit for the purpose stated by the Seller or for which Goods of this type are usually used, and
c) The Goods comply with the requirements of legal regulations.
9.3. The Customer's right arising from defective performance concerns a defect that the Goods possess at the time of transfer of the risk of damage to the Customer, even if it manifests itself later, or a defect that arises later, if it was caused by the Seller's breach of their obligations. The risk of damage to the Goods passes to the Customer upon acceptance thereof.
9.4. In the case of defective Goods, the Customer has rights under Section 2169 of the Civil Code.
9.5. In the event of a complaint about the Goods, the Seller shall provide the Customer with written confirmation of receipt of the complaint, including details of when the complaint was lodged, the defect alleged in the Goods, and the rights exercised by the Customer. The Seller hereby notifies the Customer, and the Customer acknowledges, that such written confirmation only serves as proof of receipt of the complaint, and the validity of the complaint will be evaluated later as part of the complaint process.
9.6. The Seller or an employee authorized by the Seller shall decide on the complaint immediately or within three working days in complex cases. This period does not include the time reasonably needed for expert assessment of the defect, depending on the type of product. The Seller shall handle the complaint (including any defect removal) without undue delay, but no later than 30 days from the date of its submission (unless the Seller and the Customer/Consumer agree otherwise). The Seller shall then provide the Customer/Consumer with confirmation of the date and method of handling the complaint or a written explanation for rejecting the complaint.
9.7. The Customer must cooperate with the Seller as needed to process the complaint, especially by delivering the Goods subject to the complaint. Any delay in delivering the Goods will extend the time the Seller has to handle the complaint.
9.8. If the complaint is justified, the Customer has the right to be reimbursed for the minimum costs necessary to file the complaint, such as basic postage. The Seller will not reimburse costs for express delivery or similar services that are not essential for the complaint. The Customer must request reimbursement from the Seller without undue delay, no later than 1 month after the complaint has been processed.
10. Other Provisions
10.1. The Seller is authorised to sell the Goods based on a trade licence, and the Seller's activities are not subject to any other licensing. The relevant trade licensing office conducts trade inspections within the scope of its supervisory authority. Supervision of compliance with the Consumer Protection Act is exercised, within the limits of its competence, by the Czech Trade Inspection Authority (address of the central inspectorate: Gorazdova 1969/24, 120 00 Prague 2, website: www.coi.cz). The Office for Personal Data Protection is responsible for supervising personal data protection in accordance with the Personal Data Protection Act (www.uoou.cz, registered office: Pplk. Sochora 27, 170 00 Prague 7).
10.2. The Customer acknowledges that the software and other elements that make up the web interface of the E-shop, including photographs of the Goods offered, are protected by copyright. The Customer undertakes not to engage in any activity that could allow them or others to interfere with or use the software or other components of the E-shop web interface without proper authorization.
10.3. When using the E-shop web interface, the Customer is not permitted to use mechanisms, software, or procedures that could damage or interfere with the operation of the E-shop web interface. The E-shop web interface should only be used in a way that respects the rights of other Customers and aligns with its intended purpose.
10.4. The Seller is not bound by any codes of conduct in relation to the Customer/Consumer under Section 1826(1)(e) of the Civil Code.
10.5. The Customer/Consumer explicitly consents to the disclosure of data under Section 1811(1) of the Civil Code and data under Section 1820(1) of the Civil Code through publication on the E-shop website, as well as their inclusion in these GTC, which may be stored and repeatedly displayed, and considers this disclosure to be sufficient.
10.6. Seller's contact details – address for document delivery: Lihovarská 1060/12, Libeň, 190 00 Prague 9, e-mail: eshop@prague2026.org.
11. Dispute Resolution
11.1. The Seller primarily handles Customer complaints through the e-mail eshop@prague2026.org. Customers can also direct their complaints to the Czech Trade Inspection Authority (www.coi.cz).
11.2. Out-of-court settlement of Consumer disputes: The Czech Trade Inspection Authority (www.coi.cz) is competent to handle out-of-court disputes between the Seller and the Customer/Consumer. The Customer/Consumer can also access the online dispute resolution platform provided by the European Commission at http://ec.europa.eu/consumers/odr/.
11.3. If the relationship established by or related to the Contract involves an international (foreign) element, the parties agree that it shall be governed exclusively by the laws of the Czech Republic, with the courts of the Czech Republic having jurisdiction to resolve any disputes. The local jurisdiction shall be determined based on the Seller's registered office. This does not affect the Consumer's rights arising under generally binding legal regulations, which cannot be waived by agreement.
11.4. An essential part of these GTC is the appendix—a sample form for withdrawal from the Contract, primarily intended for use by the Customer or Consumer.
12. Final Provisions
12.1. These GTC are available to Customers on the E-shop website. The Seller reserves the right to update the GTC periodically at its discretion, with the latest version becoming effective upon its publication on the E-shop website.
12.2. These GTC shall enter into force on October 1st, 2025.